Terms and Conditions

Terms of Service for ORË

Effective Date: March 3, 2026

Welcome to ORË.com. These Terms of Service ("Terms") govern your use of our website and the purchase of our products. By accessing or using our website, you agree to be bound by these Terms.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

2. Products and Availability

Our timepieces, including specific editions such as the SNOWMEN or MONTREAL models, are available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Accuracy of Display: We have made every effort to display as accurately as possible the colors and images of our watches. We cannot guarantee that your computer monitor's display of any color will be accurate.
Modifications: We reserve the right to modify or discontinue any product (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of a product.

3. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Intellectual Property

All content included on this site, such as watch designs, text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of ORË or its content suppliers and is protected by international copyright and trademark laws. The compilation of all content on this site is the exclusive property of ORË.

5. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

For any unlawful purpose.
To solicit others to perform or participate in any unlawful acts.
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To submit false or misleading information.

6. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.In no case shall ORË, our directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or any products procured using the service.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

8. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

9. Contact Information

Questions about the Terms of Service should be sent to us at:

Email: info@orë.com

Return and Refund Policy

Return and Refund Policy for ORË

Effective Date: March 3, 2026

At ORË, we stand behind the craftsmanship and quality of our timepieces. If you experience an issue with your watch, our return process is designed to ensure you receive a perfect product.

1. 14-Day Return Window

You have 14 days from the date you receive your order to request a return. To be eligible for a return, your timepiece must be in the same condition that you received it, unworn or unused, with tags, and in its original ORË packaging. You will also need the receipt or proof of purchase.

2. Replacement-First Policy

Our standard policy for all returns is to issue a direct replacement. If your watch arrives damaged, defective, or if you encounter a manufacturing issue within the 14-day window, we will exchange it for a brand-new replacement of the exact same model.

3. Refund Eligibility

We do not offer standard refunds for buyer's remorse or change of mind. A monetary refund will only be issued under the following circumstances:

There is a persistent defect or issue with the replacement timepiece provided to you.
We are unable to provide a replacement due to the specific model.

If your situation meets these criteria and a refund is approved, it will be automatically processed to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

4. How to Initiate a Return

To start a return for a replacement, please contact us at info@orë.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

Defective/Damaged Items: If the return is due to a defect or an error on our part, ORË will cover the return shipping costs.
Other Authorized Returns: If a return is authorized for any other reason, the customer is responsible for paying all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

All Sales Are Final At ORË, all purchases made on ORË.com are final. We do not offer refunds, returns, or exchanges for buyer's remorse, change of mind, or incorrect selections.

Defective or Damaged Items While all sales are final, we stand by the craftsmanship of our timepieces. If your watch arrives damaged or possesses a manufacturing defect out of the box, please contact us immediately at info@orë.comwithin 14 days of delivery. We will evaluate the issue and work with you to provide a repair or an exact replacement at our sole discretion. Monetary refunds will not be issued.